TERms and conditions

 

The Yurts will be available from 2pm on the day of arrival and departure is by 10 am.

The 'Bluebell' Shepherds hut will be available from 4pm and departure is by 11am. 

We are a small family run business therefore unable to facilitate late check outs. 

To all our lovely guests past and future…we hope you are staying well and looking after each other in these extraordinary times?

Here at Little Oakhurst, we have been busy monitoring the unfolding situation very closely to ensure that we are doing absolutely everything we can to minimise or remove any risks for our guests staying with us in the weeks and months to come.

WE ARE OPEN!!!!!!!!!!

 and we would like to reach out to you to reassure you that we will continue to be safely open to welcome you here, as long as we are permitted to do so.  We have a very strict cleaning regime at all change overs to ensure that your safety and well being continues to be paramount.

We have 2 yurts within a 2-acre field and can sleep up 4 people. These yurts are at least 50 feet apart and are completely self-contained. This year, we also have a new shepherds hut designed for couples. Again completely self-contained. When you arrive, you can self-check in, walk to your yurt and find everything you need to relax and switch off!  A mini fridge, tea/coffee, fresh milk from the farm, all bedding and towels are provided. You also have your own kitchen area with a BBQ gas stove/ sink and all crockery provided. You won’t need to bring the kitchen sink!  And, as the evening draws in, just sit back in your very own hot tub and gaze up to the Stars.

We have an abundance of space for you to use, fresh air and walks from our doorstep. 

Stay safe!

Andy and Joanne

Sorry, but NO refunds/discounts for inclement weather, late arrivals or early departures.

Parking

Your Yurt / shepherds hut is situated in an idyllic traffic free meadow, which is about a 2 minute walk from the parking area. We provide wheelbarrows to transport your belongings but please let us know if you need a hand. Please be aware that this is a working farm and private houses and vehicles must park within the designated car park. 

Payment/ deposit

50 % of the payment is due at the time of booking. If a booking needs to be cancelled, it can be, with a full refund up to 14 days before arrival date.
If for any reason beyond the proprietors control, such as (but not limited to) fire, flood, power failure, your booking has to be cancelled, all monies paid will be returned to you, or you may book an alternative date. If for any reason you need to alter your booking dates, every effort will made to accommodate this.  However, alterations within 14 days of arrival are deemed a cancellation and as such our cancellation policy will apply.

Covid19 information- if we are forced to close due to government guideline, we will repay all monies paid to us. But, would really appreciate if you would consider re-booking instead of cancelling. Unfortunately, if you decide to cancel due to covid19 our cancellation procedure is enforced. 

Breakages / Damage Deposit
We hold a deposit charge of £50 for all glamping bookings. This amount is held against your payment card three days before arrival for the duration of your stay in case of any breakages, damages or if excessive cleaning is required after your stay. If any breakages or damage has occurred during your stay, please kindly inform us as soon as possible. If we receive noise complaints you may lose some or all, of the deposit. The deposit is released 3 days after the day of your departure. It is not a payment.

Cancellation Policy
We do not give refunds on any cancellations made within  14 days before arrival date. In the event of a cancellation by us, our liability shall be limited to the return in full the monies paid. 

Complaints Procedure

If you have an issue on arrival, text or call 07908614736  and we will try and remedy the situation or answer your question as soon as possible. We hope you enjoy staying with us but if you have a complaint about the Yurt, we shall endeavour to make every effort to rectify any faults or make repairs to equipment as soon as possible. 

Liability
We do not accept liability for injury or loss of life to any person within the premises. Neither do we accept liability for loss or damage to any property or vehicle brought onto the premises. We recommend that the customer takes out their own private insurance as required.

Recycling

Please recycle as much as possible in the recycling bins provided. Wipes, sanitary waste, cloths etc. must not be flushed down the toilets, please use the waste bins. Please do not litter and never put glass or bottle tops in the firepits.  

No Smoking
Please be aware that we are a no smoking glampsite.

Guest Responsibility
All bed linen, pillows, duvets, towels and tea towels are included in your holiday price. We kindly request no bed linen or towels are removed from the property. Any badly damaged bed linen or towels which need replacing, will be charged for as will damage to items, furniture and fixtures.
We hope you enjoy staying at our accommodation and ask our guests to keep and leave the yurts in a clean tidy condition. 
We reserve the right to charge if extra cleaning is required.
We ask all our guests to please remember there are other guests staying in adjacent yurts and in residential properties nearby and therefore be mindful of noise, especially in to the evening, no loud noise or music outside after 9pm. Guests will be asked to leave if this request is not adhered to, or complaints are received. Please note none of the neighbouring properties are associated with the business so please call the mobile number -07908614736 in the first instance.

In Case of Fire
On discovering a fire anywhere on the site, (if safe to do so please extinguish with fire extinguishers provided). Evacuate immediately and alert any other guests nearby. If necessary, raise the alarm by shouting Fire, Fire, Fire. Please call 999 immediately and report the location as Overhacking Farm, Stonyhurst , BB7 9PY. Thereafter please call 07908614736.

Return of Personal Belongings
For left belongings you are required to pay the cost of returning any items to you.  You may of course arrange to collect any items from us at your earliest convenience. Left items will be kept for a period of 1 month after departure and thereafter will be donated to charity.

Data Protection
All personal information supplied to us by you will be treated in confidence by Little Oakhurst and will not be disclosed to any third parties except where your consent has been received or where required by law. In order to provide you with a service, this information will be held in the data systems of Little Oakhurst. Only persons permitted to access your information are those employed or authorised by us.

Finally.....Be Considerate! Please try to respect the environment and your fellow glampers. If you’re staying up late then keep the noise down so that others can sleep, and if you’re up at dawn with young children then try not to disturb those who are still asleep.

Our Address

Overhacking Farm

Stonyhurst

Clitheroe

Lancashire

BB7 9PY

 

Contact Us

Tel : 07908614736  

EMail: overhackingfarm@googlemail.com

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